Last updated: 19 July 2026
This policy applies to orders placed with Jaskarn Cosmetics by customers in the United Kingdom. It sits alongside your legal rights and does not replace them.
Shipping
Where we deliver
We currently deliver to addresses within the United Kingdom.
How long delivery takes
Please allow 2 to 3 weeks from the date you place your order for your delivery to arrive. We know this is longer than some retailers. Our products are made in small batches, and we would rather be honest about the timescale than promise something we cannot keep.
You will receive an email confirming your order straight away, and a second email with tracking details once your parcel is on its way.
Delivery costs
Delivery charges are shown at checkout before you pay. Orders over £75 qualify for free standard delivery.
If your delivery is delayed
If something goes wrong at our end, we will contact you. If we have not delivered your order within 30 days of the day you placed it, you may cancel the order and receive a full refund, including any delivery charge you paid.
Your right to cancel
Because you are buying online, you have a legal right to change your mind under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not need to give a reason.
How long you have
- You have 14 days to tell us you wish to cancel. This period starts the day after you receive your goods. If your order arrives in several parcels, it starts the day after the final parcel arrives.
- Once you have told us, you then have a further 14 days to send the goods back to us.
How to tell us
Email us at jas@jaskarngill.com with your order number, or use the cancellation form at the foot of this page. A clear statement that you wish to cancel is enough — the form is optional.
Which items you can return
We sell cosmetics and supplements, which are sealed for hygiene and safety reasons. This affects what can be sent back.
Sealed and unopened items
You may return any item that is unused, unopened, and still has its hygiene seal intact, in its original packaging and in a resaleable condition.
Opened or unsealed items
Once the hygiene seal on a product has been broken, we are unable to accept it back. Skincare and supplements cannot be resold or reused once opened, and the law recognises this: sealed goods that are not suitable for return for health protection or hygiene reasons are excluded from the right to cancel once unsealed.
You are welcome to open the outer box and inspect a product as you would in a shop. Breaking the seal on the product itself, or using it, means it can no longer be returned.
This does not apply to faulty items. If something is faulty, damaged or not what you ordered, your rights are set out below and are not affected by whether it has been opened.
Condition of returned items
Please return items in the condition you received them, with all packaging and any free gifts included. If the value of an item has been reduced by handling beyond what is necessary to check it, we may deduct an amount from your refund to reflect that.
Refunds
- We will refund you within 14 days of receiving the goods back, or within 14 days of you providing proof that you have sent them, whichever is sooner.
- Refunds are made to the original payment method.
- Your refund will include the standard delivery charge you paid on the original order. If you chose a faster or more expensive delivery option, we refund the standard rate only.
- If you are returning only part of an order, the delivery charge is not refunded.
Return postage
You are responsible for the cost of returning goods to us when you are changing your mind. We recommend using a tracked service and keeping your proof of postage, as we cannot refund items we do not receive.
If an item is faulty, damaged or incorrect, we pay the return postage.
Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.
- If an item is faulty, you have 30 days from receiving it to reject it and claim a full refund.
- After 30 days, you are entitled to a repair or replacement. If that is not possible or does not resolve the problem, you may be entitled to a price reduction or a refund.
Please email jas@jaskarngill.com with your order number and a photograph of the issue, and we will put it right.
If a product causes a reaction, stop using it and contact us. Please seek medical advice if you are concerned.
How to return an item
- Email jas@jaskarngill.com with your order number and which items you are returning.
- We will confirm the return address and answer any questions.
- Pack the items securely, with the original packaging and seals intact.
- Send them back within 14 days of telling us, using a tracked service.
Returns address:
[ADD YOUR RETURNS ADDRESS HERE]
Model cancellation form
You do not have to use this form, but you may find it helpful. Complete it and email it to jas@jaskarngill.com.
To Jaskarn Cosmetics, [ADD YOUR BUSINESS ADDRESS], jas@jaskarngill.com:
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on: ______________________
Order number: ______________________
Name: ______________________
Address: ______________________
Date: ______________________
Contact us
Jaskarn Cosmetics
[ADD YOUR REGISTERED BUSINESS ADDRESS]
[ADD COMPANY NUMBER, IF A LIMITED COMPANY]
Email: jas@jaskarngill.com
We aim to answer every email within two working days.
Your legal rights
Nothing in this policy affects your statutory rights as a consumer. For free, independent advice, contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.